Client supportSomething not working?
Something not working?
Open a ticket.
Every request starts with a ticket, so the right person picks it up and nothing gets lost.
New to Red Barn? Start on our contact page.
How to get help
Ticket first, then a check-in if you need one.
Step 1
Open a ticket
Use the form below. It goes straight into our help desk, and the right person picks it up.
Open a ticket ↓Step 2
Book a check-in
For bigger changes, project updates, or planning how to use your hours.
Book a check-in →How support works
Covered by your plan, or by your hours.
The proactive side, like monitoring, updates, backups and network hardware, is part of your monthly plan. Anything that needs a person to fix, change or build is drawn from your Expert Guidance hours.
No waiting on a proposal for small things. Open a ticket, and we'll tell you up front if something will take more than a little time.
How Expert Guidance works →